Terms & Conditions
If you’re booking Ridley's Place, you agree with us that the booking and the booking contract are subject to the Booking Terms and Conditions which are set out below.
1. GENERAL TERMS AND CONDITIONS
1.1 You must be aged 18 years or over when the booking is made.
1.2 We reserve the right to refuse any booking for any lawful reason.
1.3 You may occupy the property for the purpose of a holiday only and it is understood that no assured shorthold tenancy, statutory periodic tenancy or any other type of tenancy will arise other than a holiday letting.
2. BOOKING PROCEDURE
2.1 Full payment is due at the time of booking and can made via our secure online booking
3.1 Our quoted prices are for accommodation only and cleaning on departure, bed linen and towels, and electricity.
2.2 All bookings remain provisional until payment has been received in cleared funds.
2.4 Once the provisional booking has been accepted and all payments then due have been made, we will send you confirmation by email that the booking is confirmed. Please contact us immediately if any information which appears on the booking confirmation is incorrect or incomplete.
3. ALTERATIONS TO A BOOKING
3.1 Any change to the booking date is at our discretion. Any difference in price must be met by you.
4. CANCELLATION OF A BOOKING
4.1 Cancellation by you of your booking can be done online or you can email us. The effective date of cancellation is the date we receive your notification and the cancellation charges detailed in the table below will apply.
CANCELLATION POLICY
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- 100% refund within 24 hours after booking
- 100% refund if cancelled at least 4 weeks before check-in
- No refund if cancelled less than 4 weeks before check-in
4.2 If you cancel we will endeavour to obtain a replacement booking. If a replacement is obtained, we will refund all monies paid by you for the rental
4.3 We strongly recommend that you take out travel insurance which covers you for cancellation when placing a booking. We also strongly recommend that the policy covers you for personal liability claims in the event that accidental damage is caused during your stay.
5. YOUR OBLIGATIONS
5.1 You must arrive and depart within the check-in and check-out times stipulated for the property, unless special arrangements have been agreed in advance.
5.2 You must keep the property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the date of your arrival and in the same state of general order in which they were found.
5.3 Mattresses are checked after every booking. In the event of a mattress being soiled, you will be charged for a new mattress or sanitisation if the latter is viable.
5.4 You will be charged for the cost of replacing bed linen and towels with permanent staining including those from fake tan or make up.
5.5 The property is strictly no smoking and if you fail to observe this prohibition you will be charged a penalty in addition to the cost for the cleaning of soft furnishings and any other additional cleaning required to remove all traces of smoke from the property.
5.6 You must promptly report to us any breakages or damage and you will be responsible for payment of any breakages, loss or damage to the property and/or its grounds or contents caused by you.
5.7 You are responsible for the neighbourly and appropriate behaviour of your party. Should you or a member of your party abuse the property or display dangerous, disrespectful, offensive or rude behaviour to us or any third parties (e.g. neighbours), undertake any illegal activity, or any activity which may cause damage, or unreasonable noise or disturbance we and the Owner reserve the right to require the person(s) concerned to leave the property.
5.8 You are responsible for you and your party maintaining acceptable levels of noise at the property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the property.
5.9 Any changes to your party should be notified to us. In addition, you must not exceed the maximum number of guests permitted to occupy the property as stated in your booking confirmation, exceed the maximum number of guests the property accommodates or sublet the property without notifying us so that we may seek the consent of the Owner whose consent may be subject to additional terms and conditions.
5.10 Dogs are welcome but you must not exceed the number of dogs allowed in the property unless with prior agreement with us.
5.11 For safety reasons, you must not charge any electrical vehicle using any of the internal or external 13A sockets. You must adhere to the policy on electric car charging set out in the property information handbook.
5.12 In the event of any breach of the obligations you may be asked to vacate the property and in these circumstances the booking contract will come to an end immediately without any refund of payments made by you or any compensation for early termination. You will be liable for any costs or damages stipulated in these Booking Terms and Conditions caused by your breach and such costs and damages can be charged to the security deposit.
6. OUR LIABILITY AND THAT OF THE OWNER
6.1 We do not accept liability for any loss, damage, injury or death howsoever caused to you (or anyone in your party) or to your vehicles or personal property in circumstances where we nor the Owner have been negligent. Any valuables left at the property are left at your own risk. It is your responsibility to ensure that all doors, shutters and windows are closed and locked when leaving the property or when in the grounds. You should take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.
6.2 We are not responsible for noise or disturbance originating beyond the boundaries of the property.
6.3 We cannot be responsible for the failure or interruption of the supply of water, gas, electricity or broadband to the property or the removal of waste water from the property or for the breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers and swimming pool filtration systems. In such circumstances, we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.
6.4 Broadband is provided, however no responsibility is accepted for any failure of the service, nor can a minimum speed be guaranteed.
6.5 All bookings and other arrangements made by us on your behalf with third parties (e.g. catering services) are subject to the terms and conditions imposed by those third parties. We do not take any commission for introducing you to such third parties or their services nor do we act as an agent on their behalf and in such circumstances we do not accept responsibility for these third parties or the services they provide.
6.6 We can accept any liability where the performance of our obligations to you is affected or prevented by force majeure including an act of God, an act of Government or an act of War. Where force majeure applies neither we nor the Owner will be liable to pay for any damage, loss or expense which you suffer or incur.
7. ACCESS TO THE PROPERTY
7.1 We have a right to access the property at any reasonable time during your stay to carry out essential maintenance or undertake essential checks. We will endeavour to give reasonable notice to you if practicable.
8. COMPLAINTS
8.1 In the event that a complaint arises whilst you are on holiday please contact us immediately to allow us an opportunity to rectify the matter. If the problem is not resolved to your satisfaction, please contact us immediately. It is important that this procedure is followed to allow us the opportunity to investigate the complaint during your holiday.
8.2 In the unlikely event that any problem is not resolved to your satisfaction during your holiday, you should send us written details of your concerns by email or letter within seven days of your return. Please note that posting complaints on social media is not an appropriate form of communication for resolving problems and we will therefore only deal with emails or letters sent by you in accordance with this paragraph.
8.3 We cannot accept complaints unless this procedure is followed. Complaints received after your holiday will not be accepted if we have not had prior notification of them and been given the opportunity to put matters right.
9. ALTERATIONS BY US
9.1 In the interest of continual improvement we and the Owner reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice.
9.2 We reserve the right to amend prices due to errors or omissions. You will be notified immediately and have the right to cancel the booking if the amended price is significantly higher than the original price quoted, and we will refund to you all payments you have made in respect of the booking.
10. DOGS
10.1 Well-behaved dogs are welcome but we ask that you:
Do not exceed the number of dogs allowed in the property unless by prior agreement
Dogs must not be left alone in the property at any time as this may cause distress to the pet or damage to the property.
Dogs are not allowed in the bedrooms or on furniture within the property
In the interests of hygiene and out of consideration for others, you must remove all traces inside and outside the property of dog occupation before final departure including dog hair and dispose of any mess in a sanitary and responsible manner
Dogs must be free from fleas or parasites. Fleas or parasites found in the property after occupation with your dog will result in you being charged a fee for fumigation of the property
You are responsible for any damage both inside or outside the property caused by your dog and any associated costs. If extra cleaning is required (above the usual number of hours committed to departure cleaning) after your occupancy with your dog you will be charged an extra cleaning fee
10.2 In the event of you breaching the obligations of this paragraph 13.2, you may be charged a penalty fee or asked to vacate the property and the booking will terminate immediately without any refund or compensation but you will continue to be responsible for any costs
10.3 We cannot be held responsible for the safety of your dog whilst staying at the property.